Success Stories

Our team led the development, design, and implementation of a four year capacity-building program for Manitoba Health. This ambitious province-wide program included leadership training and consultation, as well as a training and mentorship program to create Green and Black Belt level personnel to manage quality improvement projects all over the province.

The project covered all regions and agencies of Manitoba Health, which have a total operational budget in excess of 4.4 billion dollars, and continues now that we are no longer involved. We worked with every level of the organization including all regional CEOs, CFOs, leadership teams, ministry staff and deputy ministers.

We helped lead the Manitoba Health team of more than 37,000 staff to achieve savings of over $14 million, reduced patient waiting days by 1.2 million, and reduced over 1 million processing days. This has been achieved based on extensive operational knowledge of government operations and experience with the Manitoba Health environment. More on project outcomes can be found here, on Accreditation Canada’s website, and below.

After an initial pilot in 2010, the project was rolled out in four annual waves, with operational and financial results as follows:

Wave one, 2011/12:

• Re-deployable staff time – 57,999 hours or 30 full time people freed up
• Patient wait days reduced – 171,945 days reduced, or 471 years of patient bed days reduced – which is like opening nine new thirty-bed units in the province
• Patient throughput – 1,464 more patients can go through the system
• Re-deployable finances – $5.4M
• Hard savings – $94,000

Wave two, 2012/13:

• Re-deployable staff time – 29,270 hours or 15 full time people freed up
• Patient wait days reduced – 215,762 days reduced, or 591 years of patient bed days reduced – which is like opening two new thirty-bed units in the province
• Patient throughput – 2,926 more patients can go through the system
• Re-deployable finances – $1.4M
• Hard savings – $135,000

Wave three, 2013/14:

• Re-deployable staff time – 24,608 hours, or thirteen full time people freed up
• Patient wait days reduced – 669,246 days reduced, or 1,833 years
• Patient bed days reduced – 1,822, which is like opening 1.2 new thirty-bed units in the province
• Patient throughput – 305 more patients can go through the system
• Re-deployable finances – $1.6M
• Hard savings – $2.75M

Wave four, 2014/15:

• Re-deployable staff time – 46,044 hours or twenty-four full time people freed up
• Patient wait days reduced – 779,904 days reduced, or 2,142 years
• Patient bed days reduced – 2,603, which is like opening two new thirty-bed units in the province
• Patient throughput –1,689 more patients can go through the system
• Re-deployable finances – $3.1M
• Hard savings – $514,000